Support

Open the app, tap the grown-ups button (Grown-ups or For grown-ups) and solve the parental gate. In the Parents area, tap Restore purchases (the gate appears again). Use the same Apple or Google account you bought with.

This works after reinstalling the app or on a new device with the same account. Each Oluna Kids app has its own purchase: buying Oluna Kids ABC does not unlock Oluna Kids Numbers, for example.

An adult starts the trial after the parental gate. For 7 days, all the app’s content is unlocked. Nothing is charged at the end and there is no subscription: the app goes back to its free part and keeps everything your child made. The trial can be used once per app.

Before the Parents area, purchases, external links and sharing, the app asks for the answer to a multiplication (such as 14 × 7) or, in English and Portuguese, a number written in words. Young children cannot solve it alone. After 3 wrong answers, the gate locks for 1 minute.

Yes. Everything is inside the app. You only need internet to buy or restore a purchase. After that, the app opens unlocked even offline.

Go to Parents area → Delete data on this device, which deletes saved drawings, favorites, progress and screen time. Uninstalling the app deletes everything it saved. We have no copy at all, because nothing is ever sent to us.

Drawings are stored only on the device. If the app was uninstalled or the data was deleted, unfortunately they cannot be recovered. To keep a drawing outside the app, an adult can save or share it (after the parental gate).

Payments are made through the store, so refunds are requested from the store too: for the App Store, at reportaproblem.apple.com; for Google Play, in your account’s order history (play.google.com). If you need help, write to us.

No. There are no ads, no subscriptions and no data collection. Read the Privacy Policy.